A real person who knows your name, every time you call.
Member Hospitality is the human side of FareRx. A dedicated, local person who picks up before the second ring, knows your story, and helps you get the most out of your care — your dietitian, your meals, your groceries, your questions. No phone trees, no chatbots, no app to download.
Not just delivery. Hospitality.
You don't need another 1-800 number. You need someone who remembers your name, understands your week, and shows up — week after week — with the same care you'd give a friend.
That's why we built Member Hospitality. It's not a feature of what we do. It's the whole reason we exist.
We don't just deliver care — we build trust.
Our high-touch approach makes sure you feel supported, engaged, and cared for at every step — whether that's your dietitian, your meals, your groceries, or a question about your plan. Here's what that looks like in practice.
Local
Your Member Hospitality team lives and works in your community — so the person you talk to actually understands your neighborhood, and the connection feels personal.
Consistent
You work with the same dedicated Member Hospitality rep every time. That continuity builds a real relationship — and real trust.
Real Conversation
We take the time to listen. Calls average three minutes or more — and often run past fifteen — because that's how you catch what matters.
Accessible
Calls answered before the second ring, by a real person, every time. No queues, no extensions, no jumping through hoops to reach us.
Tech-Independent
You never need a smartphone or a computer to engage with FareRx. No app, no login, no portal — just give us a call.
One team, always a call away.
No apps. No hoops. A real person calls you back within a business day — because that's how this should work.
Tell us a little about you
Your insurance, your conditions, what matters to you. Two minutes on a form or on the phone — your choice.
Meet your team
A dedicated Member Hospitality rep and a Registered Dietitian. You'll have their direct line. Same people every time.
We take it from here
Groceries, prepared meals, nutrition visits, cooking classes, clinical care — your team coordinates it all and checks in to see how you're doing.
Have a question? A real person is standing by.
No phone trees, no chatbots. Call us and you'll talk to your Member Hospitality rep — or check your benefits in two minutes to get matched with your team.