People want food benefits.

Awareness and trust are the challenge.

Across eight surveys and 1,252 respondents, consumers reported strong interest in food benefits, limited awareness that they may be available through health coverage, and greater trust when dietitians are involved.

The research program

Eight focused studies. One clearer picture of participation.

FareRx commissioned a sequence of consumer studies spanning demand, awareness, trust, barriers, communication, and program design.

Together, the findings help benefit leaders understand what draws people in, where confusion gets in the way, and which forms of support can strengthen confidence.

Demand

Do people want a food benefit, and does that interest hold across different types of health coverage?

Understanding

Do people know a benefit like this may be available, and is the offer easy to understand?

Trust

What helps an unfamiliar food-and-health benefit feel credible and worth acting on?

What consumers told us

Demand is strong. Awareness and trust shape participation.

Across the studies, consumers consistently expressed interest in food benefits while showing that clear communication and trusted support still matter.

87.6%

Likely to use a food benefit offered through health coverage

Stated intent across three screened coverage samples.

69.5%

Unaware or unsure that such a benefit exists

Awareness—not stated demand—was the clearest category gap.

86.8%

Likely to use, even among respondents who were unaware

Interest remained high after respondents learned the benefit could exist.

75.8%

Say dietitian involvement would increase trust

A trusted nutrition professional can help make an unfamiliar program credible.

75.9%

Likely to enroll when dietitian support is included

Food and human support can work together in the benefit experience.

All figures describe survey respondents and stated intent. They do not establish observed enrollment, utilization, causation, or health outcomes.

The participation gap

Knowing what to eat is not the same as being able to do it.

Among 170 respondents managing chronic conditions, nutrition guidance was common. The same survey also documented a much smaller reach for health-plan food help and several distinct forms of cost pressure.

Access to support

Guidance reaches far more people than food help.

The share reporting nutrition guidance was more than five times the share reporting food help through a health plan.

11.2%
60.6%
0%25%50%75%100%

Received guidance about what to eat

Received food help through a health plan

49.4 points

separate the two reported experiences. They were measured with different questions, so the comparison is descriptive—not a funnel or causal result.

How cost pressure appears

One barrier shows up in several different behaviors.

These measures are not additive. Each captures a different way affordability affected respondents’ choices.

Chose between healthy food and another essential

Past year

64.1%

Cut back on healthy food

Weekly or almost daily

44.7%

Named cost as the single biggest barrier

Forced choice

34.7%
0%25%50%75%100%
70.6%
Why the gap matters

Consumers already connect food choices with medical costs.

Respondents agreed that what people eat affects their medical costs—placing affordability and access inside a broader health and benefit-design challenge.

Barriers survey · n=170 · Findings describe this screened survey sample and stated experience.

Methodology

How to read these findings.

FareRx commissioned eight consumer-panel surveys fielded through DISQO. Results shown here are aggregated across the relevant study samples and presented with the context needed to interpret them responsibly.

Eight consumer-panel surveys included 1,252 respondents total, with 150 to 170 respondents per survey.

Survey screeners and target populations differed by study. Findings describe these survey samples, not the general population.

Percentages are respondent-level calculations. Small differences between samples near 150 should be treated cautiously; a rough 95% margin of error is ±8 points.

Published findings measure stated preferences and intent, not observed enrollment, utilization, or health outcomes.

Research brief

Bring the findings into your next planning conversation.

Tell us what your team is evaluating. We’ll follow up with the most relevant findings, methodology, and context for your benefit design, clinical, advisory, research, or media work.

Designed for leaders who need a clear view of consumer demand, understanding, and trust.

For professional follow-up only. Do not include member, patient, or other protected health information.

For Benefit Leaders

Design a benefit people understand—and use.

FareRx brings together condition-specific food, registered-dietitian care, local delivery, and Member Hospitality. Tell us the population you want to serve and the outcomes you need to support.